Refund policy

Last updated: July 6, 2026

If you have any questions about a purchase, contact us at contact form.

Digital products, downloads, streaming access, synth presets, and music licenses

Because digital products are delivered electronically and cannot be returned, all purchases of music downloads, digital albums, music journeys, streaming access, synth preset downloads, and music licenses are final once the file, download link, license, customer-account access, or streaming access has been delivered, accessed, or downloaded.

We do not offer refunds for digital downloads, streaming access, synth presets, or music licenses because a customer changed their mind, purchased the wrong item, no longer needs the product, expected a different creative result, or did not use the product after purchase.

If you cannot access a digital purchase, receive the wrong digital item, experience a technical delivery problem, or accidentally purchase the same digital item twice, please contact us at contact form. We will try to restore access, replace the file, correct the license or order record, or otherwise resolve the issue. If we cannot provide the purchased digital product or license access, we may issue a refund or store credit at our discretion.

Music license purchases are non-returnable after delivery or access. The license scope is governed by the license terms shown for the purchased license product at the time of purchase.

Physical merchandise

For physical merchandise only, we have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a merchandise return, the item must be in the same condition that you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a merchandise return, contact us at contact form. If your return is accepted, we will send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect physical merchandise when it arrives and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the eligible physical merchandise you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

For physical merchandise shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, the item must be in the same condition that you received it: unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

For digital content and digital services, including downloads, streaming access, synth presets, and music licenses, delivery may begin immediately after purchase. To the extent permitted by applicable law, when you request or access immediate digital delivery, you acknowledge that you may lose any cancellation or withdrawal right once digital delivery or access has begun.

Refunds for eligible merchandise

We will notify you once we have received and inspected your returned physical merchandise, and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at contact form.