Privacy policy
Last updated: July 6, 2026
This Privacy Policy describes how Caught In Joy (the "Site," "we," "us," or "our") collects, uses, and discloses personal information when you visit caughtinjoy.com, create or use an account, make a purchase, access music streaming or downloads, purchase music licenses or synth presets, buy merchandise, or otherwise communicate with us (collectively, the "Services").
By using the Services, you agree to the collection, use, and disclosure of information as described in this Privacy Policy. If you do not agree, please do not use the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
Personal information we collect
The personal information we collect depends on how you interact with the Services.
Information you provide directly
- Contact details, such as name, email address, phone number, billing address, and shipping address.
- Order information, such as the products or licenses you purchase, payment confirmation, order history, billing details, shipping details for merchandise, and customer support history.
- Account information, such as login credentials, account status, owned products, music-library access, license access, and information needed to provide streaming or download access.
- Digital product and license information, such as purchased music downloads, streaming access, synth preset access, music license type, license period, and related entitlement records.
- Customer support information, including messages, attachments, and other information you choose to send us.
Information collected automatically
We may automatically collect information about how you use the Services, including device information, browser information, IP address, network information, pages viewed, products viewed, cart activity, checkout activity, and interactions with emails, ads, downloads, or streaming features. We collect this information using cookies, pixels, logs, and similar technologies.
Information from third parties
We may receive information from companies that help us operate the Services, including Shopify, payment processors, merchandise fulfillment and shipping providers, email and customer support providers, analytics and advertising partners, and digital file hosting or content delivery providers used to deliver downloads and streaming access.
How we use personal information
- Providing products and Services. We use personal information to process payments, fulfill orders, provide account access, deliver digital downloads, enable streaming access, manage owned-product libraries, provide synth preset access, maintain music license records, fulfill and ship merchandise, handle returns for eligible merchandise, and provide customer support.
- License and access records. We may keep records of music license purchases, product entitlement status, streaming/download access, and related customer-account information so we can provide access, verify purchases, support customers, and document the scope of purchased licenses.
- Marketing and advertising. We may use personal information to send marketing communications, measure ad performance, and show or improve advertisements for our products and Services. You may opt out of marketing emails by using the unsubscribe link in those emails.
- Security and fraud prevention. We use information to detect, investigate, and help prevent fraudulent, unauthorized, illegal, or malicious activity.
- Communication and support. We use information to respond to questions, provide support, send order or account notices, and improve the Services.
- Legal compliance. We may use information to comply with applicable legal obligations, enforce our policies and terms, and protect our rights and the rights of others.
Cookies and similar technologies
Like many websites, we use cookies and similar technologies to power and improve the Services, remember preferences, operate checkout and customer accounts, run analytics, support advertising, and understand user interaction with the Site. For information about cookies used by Shopify to power our store, see https://www.shopify.com/legal/cookies.
Most browsers accept cookies by default. You can set your browser to remove or reject cookies, but some Services, including checkout, account access, streaming, downloads, or cart features, may not work correctly if cookies are blocked.
How we disclose personal information
We may disclose personal information to third parties for legitimate purposes, including:
- Vendors and service providers who perform services for us, such as Shopify, payment processing, merchandise fulfillment, shipping, customer support, cloud storage, digital file hosting, content delivery, analytics, and email services.
- Business and marketing partners, including advertising and analytics partners, to provide, measure, and improve marketing and advertising.
- Third parties when you direct us or consent to the disclosure, such as when you use social media features, payment providers, or shipping services.
- Authorities, professional advisors, or other parties when needed to comply with legal obligations, enforce our terms, respond to lawful requests, or protect rights, safety, and security.
- Relevant parties in connection with a business transaction, such as a merger, acquisition, financing, or sale of assets.
Sale, sharing, and targeted advertising
Depending on where you live, some uses of analytics, pixels, cookies, and advertising partners may be considered a "sale," "sharing," or "targeted advertising" under applicable privacy laws. The categories of personal information involved may include identifiers, commercial information such as records of products or services purchased, and internet or similar network activity. The categories of recipients may include business and marketing partners.
If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt out of sale or sharing for the device and browser that you use to visit the Site, to the extent required by applicable law.
We use Shopify ad services and other advertising tools to help personalize or measure advertising. To restrict Shopify merchants that use Shopify ad services from using your personal information for such services, visit https://privacy.shopify.com/en.
User-generated content
The Services may allow you to submit reviews, comments, or other user-generated content. If you submit content to a public area of the Services, it may be public and accessible by others. We are not responsible for the privacy or security of information you choose to make public.
Third-party websites and links
Our Site may link to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms. Please review their policies before providing information to them.
Children's data
The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.
Security and retention
No security measure is perfect, and we cannot guarantee perfect security. We retain personal information for as long as needed to provide the Services, maintain accounts and license or purchase records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Your rights and choices
Depending on where you live, you may have rights to access, know, delete, correct, or receive a copy of personal information we maintain about you; to opt out of sale, sharing, targeted advertising, or certain profiling; to limit certain uses of sensitive personal information; to withdraw consent where processing is based on consent; to restrict certain processing; and to appeal a decision we make about a privacy request.
These rights may be subject to limits and exceptions under applicable law. We may need information from you to verify your identity before responding. We will not discriminate against you for exercising privacy rights.
International users
We may transfer, store, and process personal information outside the country where you live, including in the United States. Where required, we rely on appropriate transfer mechanisms for international transfers.
Contact
If you have questions about this Privacy Policy or want to exercise privacy rights available to you, contact us at joy1@caughtinjoy.com.